Packaged Offering - Quick Start
Contact centres are multifaceted. They provide a critical function within any business. Many businesses want to focus on their core challenges, whether that's driving revenue or improving customer satisfaction. They often don't have the time or resources to learn how to build and integrate Amazon Connect. This is why we created Quick Start for Amazon Connect.
A feature-rich Amazon Connect deployment within 4 weeks. Including business routing, advanced administration, ongoing support and enhancements.
- Up and running in weeks
- 4 Weeks
- Using Cato we're able to provide a complete offering powered by Amazon Connect
- Feature rich
- Our package is designed for your peace of mind
- Fixed cost
- Enjoy ongoing support and development changes
- Supported
Accelerated Amazon Connect deployment, deployed and supported by CX Studio
Automations- Improve contact mitigation with an Amazon LEX chatbot with your specific knowledge and intent routing
AI- Each deployment provides powerful use cases for Generative AI. Agent assist and supervisors dashboards
Multi-channel- Telephony, Web Calling, Video and Chat channels
Multi language IVR- Empower you contact centre managers and supervisors to make live changes to the contact centre
Advanced Calendar- Advanced calendaring features for scheduled, recurring, ad-hoc and emergency closures
Timeline- Start realizing the benefits sooner. Deployed, configured and ready for production in 4 weeks
Managed Support- Each deployment comes with ongoing break-fix support for your contact centre routing and integrations
Enhancements- Enhancement events are provided for ongoing improvements, enabling new features or new integrations
Fixed Pricing- Enjoy peace of mind with a fixed-price build and support
Your choice of agent desktop
- Empower agents with a generative AI-powered unified workspace to deliver great customer outcomes from day one
- Amazon Connect's CTI integration with Salesforce enables seamless call handling, customer data access, and improved agent productivity.
- Amazon Connect's CTI integration with Zendesk enables seamless call handling, customer data access, and improved agent productivity.
Detailed feature list
Amazon Connect is a popular cloud-based contact center platform known for its consumption-based pricing and ease of customization. Its flexible pricing model and developer-friendly tools have made it a successful choice for contact centers worldwide. Quick Start offers a pre-configured Amazon Connect experience with additional features and functionality. This eliminates the need for customers to build these solutions themselves or rely on separate, potentially incompatible tools. Quick Start provides integrated services and software designed specifically to enhance Amazon Connect's capabilities.
Quick Start | |||
|---|---|---|---|
| Features | |||
| Amazon Connect | Included in Quick Start | ||
| Real-time wall-boards | Included in Quick Start | ||
| AI powered Multi-language prompt management | Included in Quick Start | ||
| Advanced Calendar for closures | Included in Quick Start | ||
| Dial plan management / toll fraud prevention | Included in Quick Start | ||
| Voicemail module | Included in Quick Start | ||
| Post contact survey module | Included in Quick Start | ||
| Callback in queue module | Included in Quick Start | ||
| Single Sign On | Included in Quick Start | ||
| Role based access | Included in Quick Start | ||
| Audit logging | Included in Quick Start | ||
| 4 week deployment | 5 Flows / Queues / Routing Profiles | ||
| Support coverage | Core, Enhanced or Premier | ||
Frequently asked questions