Packaged Offering - Professional Services

For organisations that require flexible deployments to their exact specifications

We provide deep domain knowledge and expertise to design custom Amazon Connect solutions that align with your unique business goals, including integrations and development.

Access to AWS CX Experts
Experts
Build market leading CX into your technology
Your IP
Focus on your business outcomes
Flexible
Your Amazon Connect adoption
Accelerate

Tailored deployments of Amazon Connect by AWS trusted CX specialists

Best Practices
Best Practices
We leverage deep Amazon Connect experience to implement proven design patterns, ensuring optimal performance and reliability.
Well Architected
Well Architected
Our solutions adhere to the AWS Well-Architected Framework, guaranteeing scalability, security, and cost-effectiveness.
Centre of Excellence
Centre of Excellence
We establish a Centre of Excellence within your organization, fostering continuous improvement and innovation in your contact center operations.
GenAI
GenAI
We seamlessly integrate Amazon Connect with cutting-edge AI services for intelligent self-service, enhanced agent support, and actionable insights.
Conversational Design
Conversational Design
Our experts craft intuitive, natural conversational flows across voice and chat channels, delivering exceptional customer experiences.
Custom Integrations
Custom Integrations
We expertly connect Amazon Connect with your CRM, workforce management, and other enterprise systems, creating a unified customer service ecosystem.
Pipelines
Pipelines
Our robust CI/CD pipelines streamline development, testing, and deployment of your contact center solutions, accelerating time-to-value.
IaaC
IaaC
We use Infrastructure as Code (IaC) principles to build reproducible and version-controlled Amazon Connect environments, ensuring consistency and agility.

Frequently asked questions

Talk to us about your project