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Accelerated Amazon Connect deployment, delivered and supported by CX Studio
For organisations where speed, simplicity and cost are paramount
Crafting AI-Powered Connections
Creators of differentiated Customer Experience. Our mission is to enable you to craft the best connections to your customers.
Services - Choose your Amazon Connect path to CX excellence
Amazon Connect empowers businesses with leading CX services, enabling the creation of exceptional customer experiences. Recognizing the diverse needs of businesses, we offer two distinct packages:
BUILD YOUR WAY
Tailored deployments of Amazon Connect by AWS trusted CX specialists
For organisations that require flexible deployments to their exact specifications
Powered by the most advanced technology services to deliver outstanding business results
Services - Tailored services for existing Amazon Connect Customers
CX Studio are experts in technology deployments and support using the entire AWS CX stack.
Cato
Cato leverages the power of Amazon Connect, combined with our cutting-edge user interface, to equip contact centre managers and agents with the tools for real-time and historical analysis, as well as enabling intra-day changes without the need for IT expertise.
Support Services
CX Studio offers a range of packaged support offering for business of any size. From 9-5 break-fix to 24*7 fully managed support. Our support services focus on delivering value and freeing up your valuable time to focus on your business outcomes.
Optimization Services
Deliver exceptional customer experience and business value without the need to be experts in Amazon Connect. CX Studio offers a range of packaged offering for existing Amazon Connect customers.
This journey has been nothing short of extraordinary, both professionally and personally. We're bursting with excitement as our ChatBot prepares to integrate seamlessly into any system
Meg Faure CEO
Services - Crafting Connections Framework
Many contact centres perform the same core capabilities, resolving the need of the customer. Yet businesses are very different in their approach and use cases, that's why we developed our Crafting Connections Framework to support you achieve your goals.
Talk to us about your project
Content Hub - News
Recent news and articles
Press release
CX Studio Achieves AWS Service Delivery Partner for Amazon Connect
CX Studio, a leader in AWS CX Consulting, proudly announces its designation as an AWS Service Delivery Partner for Amazon Connect, showcasing expertise and excellence in customer experience solutions.
Press release
Parent Sense app to offer parenting chatbot
South African-based Parent Sense will add a chatbot to its app. This follows the company recently reaching the 130 000 downloads milestone in the Android and iOS app stores
Our domain expertise
Content Hub - Blogs
A collection of our recent industry, technical and business blog posts
Use Case
Amazon Connect Voicemail
Interactive voicemail playback for Amazon Connect using the CX Studio Toolkit
Business
Generative AI knowledge base with Amazon Connect self service guides
Provide a complex self-service chat application and business-specific knowledge for a seamless generative AI chatbot experience.
Business
Exceptional self service experiences
Deliver exceptional self service experiances with step-by-step guides for Amazon Connect chat